The Balanced Scorecard: A Systemic Model for Evaluation and Assessment of Learning Outcomes?
From the article:
"Using a theoretical scenario, this article will propose an approach using the balanced scorecard that helps library administrators identify the inputs (financial and human resources) that impact learning outcomes, establish a system for improving the instructional process, and provide a tool to communicate the value that the library contributes towards the institution’s learning goals. Those interested in evidence based practice in librarianship should find the balanced scorecard relevant for its focus on gathering and using data to produce desired outcomes. This paper will illustrate how the scorecard facilitates data‐driven evaluation of the learning process, leading to improving the learning outcomes of users of academic libraries."